Refund policy

Effective date: September 27, 2026

Wyatt & Ash, operated by YMF Carpets, Inc. ("Wyatt & Ash," "we," "our," or "us"), wants you to be satisfied with your purchase. The process that applies depends on where you placed your order.

1. Purchases Made on wyattandash.com

Eligible products purchased directly through wyattandash.com may be returned within 30 days after delivery. Eligible direct-website returns receive free return shipping, and we do not charge a restocking fee.

Return Eligibility

To qualify for a direct-website return:

The return request must be initiated within 30 days after the item was delivered.
The item must be unused, unwashed, and in its original condition.
The item should include its original tags, accessories, and packaging where reasonably practicable.
You must provide the order number or other proof of purchase.

We may decline a return that does not meet these conditions, subject to applicable law. Products expressly identified as non-returnable before purchase, if any, will not be eligible for a discretionary return, but this does not limit rights relating to defective, damaged, incorrect, or misdescribed products.

Starting a Direct-Website Return

Email info@wyattandashhome.com with your order number and the item you wish to return. If self-service returns are available in your customer account, you may also initiate the request there.

After the return is approved, we will provide instructions and a prepaid return label. Please use the provided label and do not send a return to an address obtained elsewhere, as doing so may delay or prevent processing.

Return Shipping and Original Shipping Charges

We provide free return shipping for eligible direct-website returns. Original shipping charges, if any, are not refundable unless the return results from our error, the product arrived damaged or defective, or applicable law requires otherwise.

Inspection and Refunds

After the returned item is received and inspected, we will notify you whether the return was accepted. Approved refunds are issued to the original payment method. We will issue the refund promptly after approval, but your bank or payment provider may require additional time to post it to your account.

Exchanges

We do not guarantee direct exchanges. The fastest way to obtain a different item is usually to return the eligible item and place a new order. If you received a damaged, defective, or incorrect product, contact us so we can determine whether a replacement is available.

2. Cancellations of Direct-Website Orders

We process orders quickly and cannot guarantee that a direct-website order can be canceled or changed after it is placed. Contact us at info@wyattandashhome.com as soon as possible. If the order can no longer be canceled, you may request a return after delivery if the item is eligible under this policy.

3. TikTok Shop and Other Marketplace Purchases

Orders placed through TikTok Shop or another third-party marketplace must follow that platform's cancellation, return, refund, replacement, and appeal process. Submit the request from the order page or other designated support area within the platform. You do not need to email us separately unless the platform directs you to contact the seller.

The marketplace determines the available request window, required evidence, return method, refund method, and processing timeline. TikTok Shop or another marketplace may automatically approve or process certain cancellations, returns, or refunds. Its rules may differ from this policy and will control the transaction where required. Nothing in this policy limits rights that cannot be waived under applicable law.

4. Damaged, Defective, Incorrect, or Missing Items

For a direct-website order, contact info@wyattandashhome.com promptly after discovering that an item arrived damaged or defective, the wrong item was sent, or an item is missing. Include the order number, a description of the problem, and photographs when available. We will review the issue and provide an appropriate remedy, which may include a replacement, return, or refund, subject to availability and applicable law.

For an order placed through TikTok Shop or another marketplace, report the issue through that platform's order-support process so the request is associated with the correct transaction and handled within the platform's deadlines.

5. Lost, Late, or Undelivered Orders

For a direct-website order that is substantially delayed, marked delivered but not received, or otherwise appears lost, contact us with the order number so we can review the tracking information and carrier records. Available remedies depend on the circumstances, carrier findings, and applicable law.

For TikTok Shop or another marketplace order, use the platform's order-support process. The platform may control eligibility and timing for refunds or other remedies involving late or undelivered orders.

6. Refund Abuse and Fraud

We may refuse or limit a return or refund where permitted by law if we reasonably determine that the request is fraudulent, abusive, or involves an item different from the product purchased. Marketplace purchases also remain subject to the marketplace's fraud-prevention and dispute procedures.

7. Changes to This Policy

We may update this policy from time to time. The version in effect when you place a direct-website order will generally govern that order unless applicable law requires otherwise. Marketplace orders remain subject to the policies that apply through the marketplace.

8. Contact Us

For questions about a purchase made directly through wyattandash.com, contact info@wyattandashhome.com. For a purchase made through TikTok Shop or another marketplace, use that platform's order-support tools when required.